Refund policy

Our core values are rooted in our dedication to customer satisfaction above all else. We understand that buying items online can be a daunting task. Hence, at our store, we want to ensure ZERO risk in buying our products.

We accept return for refund. Please carefully note that refunds are only issued to your Store Credits (not including the original shipping fee or return fee).

***This type of credit can be used to place the next order at https://moisonstudio.com/ ; however, the credit is only available after we have received your returned item(s) implemented a quality control procedure following the Conditions of Exchange Items above and calculated delivery costs & taxes (if any).

We only offer a full refund of the original payment and return shipping fee in case your item(s) be faulty or defective upon arrival or if we send the incorrect items. With defective items, we expect customers to notice and provide evidence within 3 days of receipt of delivery. Evidence must be included:

• Unboxing video
• Photos

And the refund will be processed within 30 days of the day request being accepted.

For your information, upon your request and in the case where a full refund is applicable as outlined above, instead of such a refund, we can also send a replacement at no additional cost to you if that's your wish.

Note: You MUST contact us to verify if your order is eligible for a refund before sending the items back. Once we accept your request, we will give you an address to ship the items. If you ship the items back to the wrong address before talking to us, you will NOT be eligible.